Digitdeck Support
Last updated: July 27, 2026
Contact
Email digitdeck.servicios@gmail.com with the myshopify.com domain, module, time and time zone, expected and observed behavior, reproduction steps, and redacted screenshots. Never send passwords, tokens, one-time codes, payment-card data, or unnecessary customer records.
Response targets
Critical security or app-wide production incidents: 4 business hours. A paid core module unavailable without workaround: 1 business day. Ordinary defects, configuration, billing, or privacy questions: 2 business days. How-to, cosmetic, and enhancement requests: 3 business days. These are operational targets, not guaranteed resolution times or service credits unless separately signed.
Billing and privacy
Public charges are managed through Shopify. For data requests, identify the store and request type without including unnecessary personal data. See the Billing Policy and Privacy Policy.
Escalation
Reply to the original support thread with “Escalation,” business impact, affected stores, and requested outcome. Label sensitive matters “Security” or “Privacy.”