Billing, Refund, Cancellation, and Trial Policy
Last updated: July 27, 2026
Shopify billing
Public-app charges are processed only through a Shopify-provided billing solution. The Shopify approval screen controls the price, currency, trial, usage component, and terms. Digitdeck does not collect card numbers or use an external checkout for app subscriptions.
Plans, trials, and limits
Plans renew on Shopify's applicable thirty-day cycle. Trials exist only when shown before approval. There are no silent overages: exhausted hard allowances pause affected work until renewal, approved credits, or a plan change.
Cancellation and refunds
Cancel through in-app billing where available or uninstall through Shopify Admin. Cancellation stops future renewal according to Shopify but does not retroactively void a paid period. Fees are non-refundable except where law requires; Digitdeck may grant a discretionary refund for duplicate charges, confirmed errors, or substantial failure.
Requests
Submit requests within thirty days with the store domain and Shopify invoice details to digitdeck.servicios@gmail.com. Refunds remain subject to Shopify's available mechanisms and limitations.